Customer service is critical to every organization. Understand why it matters and the role everyone plays in this podcast. Download the Customer Service worksheet
What a customer experiences defines their perspective of you. Learn why experiences truly do matter in this podcast. Download the Customer Experience Worksheet
The concept that the brand is owned by everyone causes lots of conversations. Listen to this podcast to understand this important element. Download the Everyone Owns The Brand Worksheet
In a world that says more, more, more, less can be far more impactful in your communication. Learn why in this podcast. Download the Less is More worksheet
Are you able to live in the moment, to be present to what is happening around you. In this podcast we consider how impactful being in the moment can be, especially in your social media. Download the Moments Matter worksheet
We often hear "don't sweat the small stuff" in life. But, in marketing that could not be further from the truth. Learn why in this podcast. Download the Sweat the "Small Stuff" worksheet
Are you consistent or are you complacent? Complacency is such a slippery slope. Listen to this podcast to learn how to avoid complacency and be consistent. Download the Consistency worksheet